System/network admin

Who we are

We are a customer-focused IT consulting company supporting small and medium businesses in British Columbia, Canada. Our customers rely on us to provide high quality, reliable and professional IT support. We are IT experts that have built a position on trust, adaptability and reliability.

Who are we looking for?

We are looking for Intermediate System/Network Admin who has passion for technology and wants to grow professionally. Someone who likes technical challenges and finds ways to solve them. You love troubleshooting computer/network/server issues and are good at them.
You have 3-5 years of experience in computer & network support. In your IT experience you have configured corporate networks, systems, servers and networks. You have a strong desire to advance your IT skills to the next level.

Sum up of responsibilities:

-Keep track of incoming issues from customers by tracking ticketing system, email and/or phone. Ensure response in a timely manner according to company SLAs
-Perform in-depth troubleshooting and root cause analysis related to network, software, hardware and cloud
-Troubleshoot different level of complexity issues (Tier 1 to 3) that include: PC, Server, network, cloud. Make sure issues are fixed and customer is happy
-Monitor and respond to alerts and action or escalate as required
-Monitor backups and perform test restores quarterly
-Proactively monitor systems and conduct regular maintenance to ensure optimal performance and identify potential issues.
-Work with vendor support on behalf of our clients to ensure their support issues are resolved

Qualifications:

-English at proficient level, must be able to freely talk and understand native speakers
-At least 3-5 years of experience in System Administration and a PASSION for TECHNOLOGY
-Experience in cloud networking – Cisco Meraki
-Cloud – Microsoft 365, Exchange Online and Microsoft Azure skills
-Strong qualifications and experience in Microsoft Technologies – Windows 10/11, Windows 2016/2019/2022, Active Directory, DHCP, NPS, DNS
-Strong knowledge in virtualization HyperV and/or VMWare
-Network – Experience with Cisco Firewalls, Routers, Switches, Cisco Meraki and Ubiquiti Wireless
-Network – expert knowledge and experience in TCP/IP, routing, switching, VLANs, VPN, Wireless
-Experience with Server installations, maintenance and troubleshooting
-Detail oriented with excellent problem solving and troubleshooting skills
-Must have knowledge of industry best practices for technologies used at customer premise.
-Ability to learn new stuff by researching specific technology your own

Perfect match:

-Works extremely well on his own and focuses on QUALITY
-Advanced Server/Computer troubleshooting skills
-Detail oriented, able to plan and solve difficult systems/network challenges
-Microsoft Certification and/or Networking Certification
-This position offers flexible working hours. However, it is essential that this flexibility does not compromise the customer experience, and all customer requests should be addressed promptly and efficiently.

-Job Types: Part-time, Casual
-Work from home
-Work Location: Remote